Terms of service

1. Agreeing to these terms

These terms are an agreement between you (and the company you represent) and BuilderOne ("we", "us"). By creating an account, using the software, or submitting a listing to the trade directory, you agree to them. If you're accepting on behalf of a company, you confirm you're authorised to do so.

2. The service

BuilderOne is construction management software for home builders, remodelers and contractors, covering estimating, purchase orders, job costing, permitting, scheduling, selections, accounts payable, construction draws and related functions. We add and improve features over time. Features described as "coming soon" or "on the roadmap" are not part of what you're buying today and we don't guarantee a delivery date.

3. Accounts and seats

You're responsible for your account, for keeping login credentials secure, and for everything done under your account. A seat is one named person who logs in. Seats are not to be shared between people. Subcontractors and vendors who receive emails from the system — bid requests, purchase orders, document requests — do not need a seat.

Tell us promptly at support@builderone.us if you believe an account has been accessed without authorisation.

4. Billing and renewal

• Subscriptions are billed monthly or annually in advance, at the plan and seat count on your account.
• Subscriptions renew automatically at the end of each period until you cancel.
• Additional seats added mid-period are billed pro rata.
• Fees exclude any applicable taxes, which are added where required.
• If a payment fails we may retry it and will let you know. Accounts materially past due may be suspended — see section 16.
• Prices can change for future periods with at least 30 days' notice. Founding members keep their founding rate for as long as their subscription remains active and continuous.

5. Cancelling and refunds

There's no minimum term and no cancellation fee. You can cancel at any time from your account or by emailing us; cancellation takes effect at the end of the current billing period and the service continues until then.

Annual plans carry a 30-day money-back guarantee. If you tell us within 30 days of your first annual payment that BuilderOne isn't right for you, we'll refund that payment in full. Beyond that window, and for monthly plans, payments already made aren't refundable.

6. Your data

Your project data is yours. Your vendors, cost items, estimates, budgets, purchase orders, documents, photos, customer records and pricing remain your property. We claim no ownership of it.

You grant us only the licence we need to run the service for you — to host, store, back up, transmit, display and process your data so the software works, including through the service providers listed in our privacy policy.

• Isolation. Each company's data is held in its own separate database. Other customers cannot see it.
• Your pricing stays yours. We never expose your costs, margins or negotiated vendor pricing to another customer, in any form.
• Export. You can export your data at any time while your account is active, and for 30 days after cancellation.
• Deletion. Ask us to delete your data and we will, subject to any records we're legally required to keep.

7. Aggregated and de-identified data

We may use information generated through the service in aggregated and de-identified form — meaning it cannot reasonably be linked back to you, your company or your customers — to operate and improve the product, produce industry benchmarks, and build shared features such as the trade directory.

To be specific about the limits: we do not use your cost data, your margins, your negotiated vendor pricing or your customer information for this purpose, and we do not identify you as the source of anything. Business contact details you choose to publish to the shared trade directory are governed by section 8 instead.

8. The trade directory

The trade directory lists subcontractors, suppliers and trades so builders on the platform can find them. It works on the following terms:

• Listing is voluntary and free. Companies apply, and can update or remove their listing at any time.
• We show what is on file. We collect business documents — licence numbers, certificates of insurance, W-9s — and display what has been provided and when it was last updated.
• A listing is not an endorsement. We do not certify, recommend, vet the quality of, or guarantee any listed company's work, licensing status, insurance coverage or fitness for a job.
• Builders must do their own due diligence. Verify licences with the applicable state authority and confirm insurance directly with the carrier before hiring anyone. Any contract you enter with a listed company is between you and them; we are not a party to it and take no responsibility for it.
• Directory information is business information. Companies that apply agree their business contact details, trades, service areas and document status may be shown to builders using the platform.

9. Acceptable use

Don't use BuilderOne to break the law, infringe anyone's rights, send spam or unsolicited marketing, upload malware, attempt to access another customer's data, probe or stress our systems, scrape the platform, resell access without our agreement, or reverse engineer the software. Don't upload payment card numbers, Social Security numbers or similar sensitive identifiers — the service isn't built to hold them.

10. Competitive use

Your subscription is for running your own construction business. It is not a licence to study the product in order to copy it. While your subscription is active and for twelve months afterwards, you agree not to:

• use the service, or access to it, to design, develop, train, or assist anyone in building a product or service that competes with BuilderOne;
• access the service for the purpose of benchmarking it against a competing product, or to publish comparative performance claims about it, without our written agreement;
• copy, adapt or recreate the structure, screen flows, templates, rule sets or data models of the service — including our build-phase estimate template, construction schedule template, cost-code structure, selection-sheet rules and vendor-compliance logic — for use outside BuilderOne;
• systematically extract or compile the contents of the shared trade directory, or use it as a source for another directory or lead product;
• provide access to your account, or the information above, to a competitor or to anyone acting on a competitor's behalf.

None of this restricts you from running your own business however you like, from leaving at any time and taking your own data with you, or from telling anyone honestly what you think of the product. It restricts using our product as the blueprint for a copy of it.

The templates, rule sets, cost structures and workflows described above are our confidential information and trade secrets. Treat them as confidential for as long as they aren't public knowledge.

11. Our intellectual property

The software, its design, and the BuilderOne name and marks belong to us. Your subscription is a licence to use the service, not a transfer of ownership. Feedback you send us can be used to improve the product without obligation to you.

12. Third-party connections

You may connect third-party accounts, such as a Microsoft mailbox for sending purchase orders and bid requests. Those services have their own terms, and we're not responsible for their availability or behaviour. You can disconnect them at any time.

13. Warranties

We work hard to keep the service running and accurate, but it's provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the service will be uninterrupted, error-free, or that it will produce any particular business result.

BuilderOne is a tool, not professional advice. Estimates, budgets, margins, schedules, quantities and draw figures it produces are only as good as what's entered and must be reviewed by a competent person before you rely on them. We are not your accountant, your lawyer, your engineer or your licensed contractor.

14. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, cost overruns or loss of data, arising out of your use of the service.

Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

15. Indemnity

You agree to indemnify us against claims, damages and reasonable costs arising from your use of the service, your data, your breach of these terms, or any dispute between you and a subcontractor, vendor, lender or customer.

16. Suspension and termination

You can cancel at any time. We may suspend or terminate an account that is materially past due or that breaches these terms. Where we suspend for non-payment, we'll give notice first and keep the account readable — so you can export — for at least 30 days before any data is removed. If we ever discontinue the service entirely, we'll give reasonable notice and time to export.

17. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Florida, and both sides consent to that jurisdiction.

18. Changes to these terms

We may update these terms. If a change is material we'll give notice — by email or in the product — before it takes effect. Continuing to use the service after that means you accept the updated terms.

19. Contact

Questions about these terms: support@builderone.us
Privacy and data requests: privacy@builderone.us